1. Care of the Property
The Client shall maintain the accommodation, fixtures and fittings in the same condition and state of cleanliness as at the commencement of the holiday and shall leave the property with all keys and accessories in accordance with the inventory. Any damage to the apartment its contents or any part of the common parts of the chalet building must be reported to the Owner or their resort manager immediately and replaced or paid for at the time of the incident. Whilst routine final cleaning is provided, the Owner shall be entitled to recover the cost (estimated if not known) of any additional cleaning or any damage caused by the Client including any financial loss to the Owner.
A good housekeeping deposit will be required of CHF 2,000 5 days prior to your arrival or your credit card details on arrival. Any good housekeeping deposit transferred to the Owner’s account will be refunded in full within 5 working days of departure provided the accommodation is left in the same state as it was found. Your credit card will not be charged unless there is additional cleaning or damage caused by the Client that the Client has not paid for on departure.
2. Footwear and Equipment
Shoes and walking boots must be stored in the entrance hall and should not be worn throughout the apartment. Skis, ski boots, snowboards, sledges, pushchairs and other such equipment should be stored in the ski/boot room.
The Client undertakes to behave in such a manner as to not prejudice the Owner’s reputation with other apartment owners, suppliers or service providers in the resort and not disrupt other occupants of the building. The Client hereby accepts the house rules and will allow the Owner or their manager access to the property at any time. The holiday let of any Client in breach of this clause shall be terminated forthwith and the Owner shall have no further contractual obligations towards the Client. Immediate vacation of the apartment may be required by every Client on the booking form in such circumstances.
The apartment is a non‐smoking apartment including the balconies and is strictly forbidden. No pets are permitted.
4. Bookings and Payment
The cost of your holiday is only for the rental of the accommodation for the period on the booking form.
To reserve your rental a booking form must be fully completed signed and returned to us. Your booking is only secure once a deposit of 50% of the rent has cleared our bank account or full payment as applicable. Confirmation of your booking and receipt of deposit will be by email unless you request by other means. The person who signs the booking form shall be liable for that booking and full payment for all those persons named on that booking form.
Full payment is due within 8 weeks of your agreed date of arrival in Saas‐Fee. Please note that the Owner reserves the right to cancel the booking with no obligation to any refund if the full balance payment is not received by the due date.
Payments to be made in CHF Swiss Francs by bank transfer for the credit of the Owner at Credit Suisse, Postfach 480, 3900 Brig, Switzerland IBAN “CH52 0483 5245 8660 9000 0” account name “Brown‐Rentals Chalet Khione”
The apartment may not be occupied by persons other than those specified on the booking form. The apartment will be available no earlier than 4 pm on the day of arrival and no later than 10am on the day of departure other than by special arrangement.
The Client to advise in writing at the time of booking of any allergies suffered by any member of the group.
We hope that you will never need to complain, but if so, then you must inform us immediately so that appropriate action can be taken. Otherwise, it will be assumed that the apartment and contents are in good condition and as described by the Owner.
6. Alteration or cancellation by the Owner
In the unlikely event that we have to cancel your booking, due to matters within our control, you will be offered a full refund or an alternative holiday date of an equivalent value. If we have to cancel your booking due to matters beyond our control, such as force majeure ‐ including war, riot, civil strife, industrial action, terrorist activity, natural or nuclear disaster, fire, adverse weather conditions – we will not be able to offer a refund.
7. Cancellation by the Client
Cancellation more than 8 weeks prior to departure shall result in all cases in the loss of your deposit.
Cancellation less than 8 weeks prior to departure shall result in loss of full payment unless the apartment can be filled. If we are able to rent the apartment you will be refunded the equivalent of the replacement rental charge.
It is a condition of booking that all clients must have full holiday insurance including cancellation, medical, winter sports (if applicable) and third party cover. All personal belongings of the client and any ski equipment hired by the client are the sole responsibility of the client. Subject to clause 11 we accept no responsibility for any loss or damage howsoever arising. We cannot be held responsible for any delays you may incur during your travel to or from Saas‐Fee.
Due to the design of the apartment we do not feel it is suitable for children under 6 years old. Client’s are wholly responsible for the safety of their children and the Owner accepts no liability for any accident involving a child.
The terms of your booking and any claim relating to it, the services provided to you by us and any other matter arising out of this contract or your holiday will be governed in all respects by English Law and shall be subject to the exclusive jurisdiction of the courts of England and Wales. Subject to clause 11 any liability of the Owner will be limited to the value of any payments already received by the Owner from the claimant at the date of claim.
Nothing in this agreement is intended to exclude or limit our liability for death or personal injury arising from negligence or for loss arising from negligent misrepresentation or fraud.
We have tried to be entirely accurate with all information provided, but, subject to clause 11, cannot be held responsible for inaccuracies. If there are any changes we will notify you when you book.
Thank you for reading.